Support OS
A support layer that lives inside every sub-account.
Home, chats, and resources in one shadow surface. The agency dashboard stays on app.replyfect.com. The customer never leaves HighLevel.
One license, many locations
The snippet carries your agency id. You authorize each sub-account. Unauthorized locations do not boot a live backend.
Walk the real screen
The assistant opens the right HighLevel page and stays for the next step. A video plays only when a published lesson is allowed for that turn.
Human staff still reply
The same thread accepts AI and human replies. Asking for a person is a first-class action, not a dead end.