Refund policy
Updated 2026-09-21
Trial
The trial lasts 30 days. A card is collected at signup. Cancel before the trial ends and we charge nothing.
First paid invoice
You may request a full refund of the first successful subscription invoice only, within 14 days of that charge, by emailing support@replyfect.com. The window does not apply to renewals or to a plan change after those 14 days.
Purchased credits
Top-up packs and extra credit packs bought on the subscription are not refundable. They expire 12 months after the charge.
After the window
Cancel from the Stripe billing portal. Service continues until the end of the current period. We do not issue a prorated cash refund.
Disputes
A chargeback or payment dispute suspends the widget immediately.
Outage on our side
If we cause an outage, we may grant compensatory credits for that case. We do not commit to a cash refund.